Refund policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. 

We does not accept cancellation requests for perishable items like eatables, etc. However, the refund can be made if the user establishes that the quality of the product delivered is not good within 4 hours of receiving the items.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. You need to ship back the item at your cost in order to process the refund - once item is received in the safe condition , refund will be processed.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. 

In case of any refunds approved by us, it will take 10 days for the refund to be processed to you to the original method of payment . Credit Card companies/Banks may take their own time to refund the amount and we will be not responsible for the delay at their end.
Return 

Return Policy

We offer refund ( but no exchange/replacement) within first 1 days from the date of your purchase. If 1 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return . Further, only such items are replaced by us, if such items are found defective or damaged.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.